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The Helplines Association

The Helplines Association

Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally.

We facilitate high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. We raise the profile of the sector by representing our members’ interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

Helplines Partnership represents the helplines sector across the UK and internationally, supporting helplines to provide the best quality of service to their users.

Membership is available to all organisations involved in providing multi-channel support to the public or a specific sector with the aim of improving an individual’s wellbeing.

Join hundreds of Helplines Partnership members and increase the voice of the sector.
If your organisation meets certain good practice criteria your helpline can become a full member and enjoy all the benefits. The cost of membership for voluntary sector helplines is based on the annual turnover of the organisation. Details can be found on the website.

Contact by phone or email. There is also a contact form on the website
0300 330 7777
Ruthlyn House, 90 Lincoln Road

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