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Please note that whilst our office is open remotely, all face-to-face appointments and groups are on hold.

Volunteer with us

As a service, we are here to help the community of Southwark experience positive wellbeing. Our volunteers represent and empower residents who are marginalised, isolated, and facing stigma or difficult life experiences to get the right advice and help to move forward.

Being a volunteer with us is an opportunity to develop socially, professionally and personally. It gives you an insight into the charity and social care sector as part of a dedicated team.

Volunteer roles

We have a range of volunteering opportunities to suit different skills and interests. All our volunteer roles are based in Southwark and involve working alongside people to support them through challenges relating to mental health.

Referrals Assistant
  • The Referrals Assistant works with the Referral Lead to process client information.
  • They assist with keeping the referrals spreadsheet up to date.
  • They provide information about the Hub to other professionals.
  • They record data and monitoring information using a case management system.
  • They assist the team with other administrative tasks.
Helpline Volunteer
  • Helpline Volunteers provide emotional support and signposting advice over the phone.
  • They work alongside a dedicated team of staff to ensure distressed callers receive prompt support from services.
  • They research different options for support and liaise with other professionals in the borough to give callers up-to-date advice.
  • They follow up with callers to make sure a positive outcome is reached.
  • They record data and monitoring information using a case management system.
Wellbeing Workshop Chair
  • Workshop Chair volunteers act as ambassadors for the Southwark Wellbeing Hub during our workshops.
  • They help to ensure that those who attend our workshops have a positive experience.
  • They support the Workshop Leader to create a space where people can discuss their experience of mental health issues safely.
  • They gather feedback from those attending workshops.
  • They help participant engagement by using web-conferencing tools.
If you would like to apply for one of these roles, please download the role description and application form and send to

What does it take to be a Volunteer?

As a volunteer, we look forward to supporting you in your personal and professional journey. In return we expect you to:

  • Build positive relationships with those using the service and the staff team.
  • Communicate effectively with the Volunteer Coordinator about your role.
  • Be committed to continually learning about the service and the issues affecting our service users.
  • Be reliable by giving your time and skills consistently.

We ask for a commitment of one day per week and require a minimum of at least six months commitment.

Beginning the role is dependent on completing training and shadowing as part of your induction. We will assess your readiness to begin the role and regularly review it with you.