Signposting support

We always start by taking the time to understand what people need, to provide information/advice and make any necessary referrals to local services, groups or activities.

Please note that the Southwark Wellbeing Hub is CLOSED on Weekends and Bank Holidays. From Wednesday 27 December – Friday 5 January (inclusive) there will be NO in person Drop In hours at the Hub. The Helpline 020 3751 9684 will be open from 9am -5pm on weekdays. We encourage callers to leave a voicemail if their call is not answered so that staff working remotely can return their call within 1 business day. Alternatively, service users can email with any questions or concerns.


Our aim is that you fully understand your local options for support, so that you can exercise choice and control over your next steps and be empowered to move forward.

Once we have identified the service or support that is right for you, together we will agree on a time to check in with you to see how things are going.

How to access our services

There are a variety of ways you can access the above services. You can

  • be referred by a health professional,
  • call our helpline on 020 3751 9684 and is available Monday-Friday from 9am-5pm
  • email us at
  • visit our Drop In service every Wednesday – Drop In Appointments are available from 12-3pm
  • visit our Pop Ups around the borough