What is a crisis?
Everyone experiences a crisis differently, and it can triggered by a number of things. Whatever its cause, a crisis is an emergency which poses immediate risk to your mental, and/or physical, wellbeing.
It is normal to feel hopeless in a crisis, but remember: you are not alone.
Although the Southwark Wellbeing Hub is not a crisis support service, there are a number of organisations you can contact if you are in need of urgent support.
For immediate help:
The psychiatric liaison team can help you (24 hours a day, 365 days of the year) and can be reached through local A&E Departments:
- King’s College Hospital Accident and Emergency Department
London SE5 9RS
Tel. 020 3299 9000
- St Thomas’s Hospital Accident and Emergency Department
Westminster Bridge Road
London SE1 7EH
Tel. 020 7188 7188
If you are linked with a community mental health team, you can contact your care coordinator or duty worker as a first port of call.
For less urgent support:
- Contact your GP.
- Call the SLaM 24 hour information line.
Tel. 0800 731 2864
- If you are linked with the CMHT you can contact your care coordinator.
- Contact out of hours Social Service.
Tel. 020 525 5000 (main switchboard – ask for the Duty Social Work Team)
For emotional support in a crisis:
Talk freely with a Samaritans volunteer in a safe and confidential environment, 24 hours a day/365 days a year.
Tel. 116 123
Confidential emotional support, practical help and information for people with mental health problems.
Tel. 0300 304 7000, 4.30pm-1.30pm, 365 days a year.
- Solidarity in a Crisis
An out-of-hours telephone and in-person support service run by people who know what it’s like to be in the same position.
Tel.: 0300 123 1922,
Text: 0788 9756 087 or 0788 9756 083 (Mon-Fri: 6pm-12am; Sat-Sun: 12pm-12am)
- No Panic Helpline
Information and support for people struggling with anxiety.
Tel. 0845 967 4848 (10am-10pm, 365 days a year)
24/7 Textline for anyone in a crisis anytime, anywhere.
Text SHOUT to 85258
- Telefono de la Esperanza UK
Telephone counselling service for Spanish and Portugese speakers.
Tel. 0207 733 0471 (Mon – Fri: 2pm-8pm)
- CALM (Campaign Against Living Miserably)
Helpline for men who are feeling down, who need to talk or find support and information.
Tel. 0800 58 58 58 (5pm-12am, 365 days a year)
- The Mix Helpline
Free and confidential support for young people under 25.
Tel. 0808 808 4994
Live chat and crisis messenger: www.themix.org.uk/get-support
Other useful organisations (A-Z):
- Alcoholics Anonymous (AA)
National helpline and local meetings.
Tel. 0800 9177 650
Listening service for anyone under 19.
Tel. 0800 1111
- Cruse Bereavement Care
Support and advice to children, young people and adults when someone dies.
Tel. 0808 808 1677 (Mon-Fri: 9.30-5pm; Tue-Thurs: 9.30-5pm)
Honest information about drugs.
Tel. 0300 123 6600 (24/7, 365 days a year)
Confidential email and live chat: www.talktofrank.com/contact-frank
Support for Young People under the age of 35 experiencing thoughts of suicide.
Tel. 0800 068 41 41, Text: 07860 039967 (Mon-Fri: 10am-10pm; Sat-Sun: 2pm-10pm)
- National LGBT+ Domestic Abuse Helpline
For LGBT+ people who have or are experiencing domestic abuse. They are also there for people supporting a survivor of domestic abuse; friends, families and those working with a survivor.
Tel. 0800 999 5428
- LGBT+ Hate Crime Helpline
A safe space to talk if you’ve experienced anti-LGBT+ violence, abuse or harassment.
Tel. 020 7704 2040
- The Listening Place
Face-to-Face support for those who feel life is no longer worth living.
Tel. 020 3906 7676
- Maytree Respite Centre
A safe place for people in suicidal crisis to stay for up to four days. Open 24/7.
Tel. 020 7263 7070
- Mind (Lambeth and Southwark)
4th floor, 336 Brixton Road, London SW9 7AA
Tel. 0203 982 9221 (Mon-Thurs: 10am-5pm)
- Narcotics Anonymous (UKNA)
Helpline and local meetings for those to whom drugs have become a major problem.
Tel. 0300 999 1212 (10am – 12pm)
- National Domestic Abuse Helpline
A team of highly-trained, female advisors who can help you understand options and increase safety. Tel. 0808 2000 247 (Open 24/7, 365 days a year)
Housing advice helpline
Tel. 0808 800 4444 (Mon-Fri: 8am-8pm; Sat-Sun: 8am-5pm)
- SLaM (South London and Maudsley NHS Trust)
SLaM provide NHS care and treatment for people with mental health problems.
Office Hour Tel. 020 3228 9454
Crisis Line Tel.: 0800 731 2864
- Southwark Carers
A charity aimed at enabling, empowering and enriching those in carer roles.
Tel. 020 7708 4497 (Mon-Fri: 9am-5pm)
- Southwark Local Support Team
Benefits advice for Southwark residents, local support and hardship fund. Visit the Southwark council website for more information.
- Victim Support South London
Support for those affected by crime locally.
Tel. 020 7277 1433 (Mon-Fri: 9am-5pm)
Out of hours supportline Tel. 08 08 16 89 111
- Young Minds
Helpline for parents concerned about their child’s mental health.
Tel. 0808 802 5544 (Mon-Fri: 9.30am-4pm)
Steps to Help in a Crisis leaflet
It can be useful to have the above services available on your phone, or offline. You can download our Steps to Help in a Crisis leaflet using the button below: