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Crisis Support

What is a crisis?

Everyone experiences a crisis differently, and it can triggered by a number of things. Whatever its cause, a crisis is an emergency which poses immediate risk to your mental, and/or physical, wellbeing.

It is normal to feel hopeless in a crisis, but remember: you are not alone.

Although the Southwark Wellbeing Hub is not a crisis support service, there are a number of organisations you can contact if you are in need of urgent support.

For immediate help:

The psychiatric liaison team can help you (24 hours a day, 365 days of the year) and can be reached through local A&E Departments:

  • King’s College Hospital Accident and Emergency Department
    Denmark Hill
    London SE5 9RS
    Tel. 020 3299 9000
  • St Thomas’s Hospital Accident and Emergency Department
    Westminster Bridge Road
    London SE1 7EH
    Tel. 020 7188 7188

If you are linked with a community mental health team, you can contact your care coordinator or duty worker as a first port of call.

For less urgent support:

  • Contact your GP.
  • Call the SLaM 24 hour information line.
    Tel. 0800 731 2864
  • If you are linked with the CMHT you can contact your care coordinator.
  • Contact out of hours Social Service.
    Tel. 020 525 5000 (main switchboard – ask for the Duty Social Work Team)

For emotional support in a crisis:

  • Samaritans
    Talk freely with a Samaritans volunteer in a safe and confidential environment, 24 hours a day/365 days a year.
    Tel. 116 123
  • SANEline
    Confidential emotional support, practical help and information for people with mental health problems.
    Tel. 0300 304 7000, 4.30pm-1.30pm, 365 days a year.
  • Solidarity in a Crisis
    An out-of-hours telephone and in-person support service run by people who know what it’s like to be in the same position.
    Tel.: 0300 123 1922,
    Text: 0788 9756 087 or 0788 9756 083 (Mon-Fri: 6pm-12am; Sat-Sun: 12pm-12am)
  • No Panic Helpline
    Information and support for people struggling with anxiety.
    Tel. 0845 967 4848 (10am-10pm, 365 days a year)
  • Shout
    24/7 Textline for anyone in a crisis anytime, anywhere.
    Text SHOUT to 85258
  • CALM (Campaign Against Living Miserably)
    Helpline for men who are feeling down, who need to talk or find support and information.
    Tel. 0800 58 58 58 (5pm-12am, 365 days a year)
  • The Mix Helpline
    Free and confidential support for young people under 25.
    Tel. 0808 808 4994
    Live chat and crisis messenger:

Other useful organisations (A-Z):

  • Childline
    Listening service for anyone under 19.
    Tel. 0800 1111
  • Cruse Bereavement Care
    Support and advice to children, young people and adults when someone dies.
    Tel. 0808 808 1677 (Mon-Fri: 9.30-5pm; Tue-Thurs: 9.30-5pm)
  • Hopeline
    Support for Young People under the age of 35 experiencing thoughts of suicide.
    Tel. 0800 068 41 41, Text: 07860 039967 (Mon-Fri: 10am-10pm; Sat-Sun: 2pm-10pm)
  • National LGBT+ Domestic Abuse Helpline
    For LGBT+ people who have or are experiencing domestic abuse. They are also there for people supporting a survivor of domestic abuse; friends, families and those working with a survivor.
    Tel. 0800 999 5428
  • LGBT+ Hate Crime Helpline
    A safe space to talk if you’ve experienced anti-LGBT+ violence, abuse or harassment.
    Tel. 020 7704 2040
  • The Listening Place
    Face-to-Face support for those who feel life is no longer worth living.
    Tel. 020 3906 7676
  • Maytree Respite Centre
    A safe place for people in suicidal crisis to stay for up to four days. Open 24/7.
    Tel. 020 7263 7070
  • Narcotics Anonymous (UKNA)
    Helpline and local meetings for those to whom drugs have become a major problem.
    Tel. 0300 999 1212 (10am – 12pm)
  • National Domestic Abuse Helpline
    A team of highly-trained, female advisors who can help you understand options and increase safety. Tel. 0808 2000 247 (Open 24/7, 365 days a year)
  • Shelter
    Housing advice helpline
    Tel. 0808 800 4444 (Mon-Fri: 8am-8pm; Sat-Sun: 8am-5pm)
  • Southwark Carers
    A charity aimed at enabling, empowering and enriching those in carer roles.
    Tel. 020 7708 4497 (Mon-Fri: 9am-5pm)
  • Southwark Local Support Team
    Benefits advice for Southwark residents, local support and hardship fund. Visit the Southwark council website for more information.
  • Victim Support South London
    Support for those affected by crime locally.
    Tel. 020 7277 1433 (Mon-Fri: 9am-5pm)
    Out of hours supportline Tel. 08 08 16 89 111
  • Young Minds
    Helpline for parents concerned about their child’s mental health.
    Tel. 0808 802 5544 (Mon-Fri: 9.30am-4pm)

Steps to Help in a Crisis leaflet

It can be useful to have the above services available on your phone, or offline. You can download our Steps to Help in a Crisis leaflet using the button below: