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Please note that whilst our office is open remotely, all face-to-face appointments and groups are on hold.

Crisis Support

What is a crisis?

Everyone experiences a crisis differently, and it can triggered by a number of things. Whatever its cause, a crisis is an emergency which poses immediate risk to your mental, and/or physical, wellbeing.

It is normal to feel hopeless in a crisis, but remember: you are not alone.

Although Southwark Wellbeing Hub is not a crisis support service, there are a number of organisations you can contact if you are in need of urgent support.


For immediate help:

The psychiatric liaison team can help you (24 hours a day, 365 days of the year) and can be reached through local A&E Departments:

  • King’s College Hospital Accident and Emergency Department
    Denmark Hill
    London SE5 9RS
    Tel. 020 3299 9000
  • St Thomas’s Hospital Accident and Emergency Department
    Westminster Bridge Road
    London SE1 7EH
    Tel. 020 7188 7188

If you are linked with a community mental health team you can contact your care coordinator or duty worker as a first port of call.


For less urgent support:

  • Contact your GP.
  • Call the SLaM 24 hour information line.
    Tel. 0800 731 2864
  • If you are linked with the CMHT you can contact your care coordinator.
  • Contact out of hours Social Service.
    Tel. 020 525 5000 (main switchboard – ask for the Duty Social Work Team)

For emotional support in a crisis:

  • Samaritans
    Talk freely with a Samaritans volunteer in a safe and confidential environment, 24 hours a day/365 days a year.
    Tel. 116 123
    Email: jo@samaritans.org
  • SANEline
    Confidential emotional support, practical help and information for people with mental health problems.
    Tel. 0300 304 7000, 4.30pm-1.30pm, 365 days a year.
  • Solidarity in a Crisis
    An out-of-hours telephone and in-person support service run by people who know what it’s like to be in the same position.
    Tel.: 0300 123 1922,
    Text: 0788 9756 087 or 0788 9756 083 (Mon-Fri: 6pm-12am; Sat-Sun: 12pm-12am)
    Email: outofhourssolidarity@certitude.org.uk
  • No Panic Helpline
    Information and support for people struggling with anxiety.
    Tel. 0845 967 4848 (10am-10pm, 365 days a year)
  • Shout
    24/7 Textline for anyone in a crisis anytime, anywhere.
    Text SHOUT to 85258
  • CALM (Campaign Against Living Miserably)
    Helpline for men who are feeling down, who need to talk or find support and information.
    Tel. 0800 58 58 58 (5pm-12am, 365 days a year)
    Webchat: www.thecalmzone.net/help/webchat/
  • The Mix Helpline
    Free and confidential support for young people under 25.
    Tel. 0808 808 4994
    Live chat and crisis messenger: www.themix.org.uk/get-support

Other useful organisations (A-Z):

  • Childline
    Listening service for anyone under 19.
    Tel. 0800 1111
  • Cruse Bereavement Care
    Support and advice to children, young people and adults when someone dies.
    Tel. 0808 808 1677 (Mon-Fri: 9.30-5pm; Tue-Thurs: 9.30-5pm)
  • FRANK
    Honest information about drugs.
    Tel. 0300 123 6600 (24/7, 365 days a year)
    Text: 82111
    Confidential email and live chat: www.talktofrank.com/contact-frank
  • Hopeline
    Support for Young People under the age of 35 experiencing thoughts of suicide.
    Tel. 0800 068 41 41, Text: 07860 039967 (Mon-Fri: 10am-10pm; Sat-Sun: 2pm-10pm)
    Email: pat@papyrus-uk.org
  • LGBTQ Domestic Abuse Helpline
    For those who have experience hate crime, sexual violence or domestic abuse. They also support lesbian, gay, bi, trans and queer people who have had problems with the police or have questions about the criminal justice system.
    Tel. 0800 999 5428 (Mon-Wed: 10am-5pm; Tues: 1pm-5pm (Trans-specific); Thurs: 10am8pm; Fri: 1pm-5pm; Sun: 12pm-4pm)
    Email: info@galop.org.uk
  • The Listening Place
    Face-to-Face support for those who feel life is no longer worth living.
    Tel. 020 3906 7676
  • Maytree Respite Centre
    A safe place for people in suicidal crisis to stay for up to four days. Open 24/7.
    Tel. 020 7263 7070
    Email: maytree@maytree.org.uk
  • Narcotics Anonymous (UKNA)
    Helpline and local meetings for those to whom drugs have become a major problem.
    Tel. 0300 999 1212 (10am – 12pm)
  • National Domestic Abuse Helpline
    A team of highly-trained, female advisors who can help you understand options and increase safety. Tel. 0808 2000 247 (Open 24/7, 365 days a year)
  • Shelter
    Housing advice helpline
    Tel. 0808 800 4444 (Mon-Fri: 8am-8pm; Sat-Sun: 8am-5pm)
  • Southwark Carers
    A charity aimed at enabling, empowering and enriching those in carer roles.
    Tel. 020 7708 4497 (Mon-Fri: 9am-5pm)
    Email: info@southwarkcarers.org.uk
  • Southwark Local Support Team
    Benefits advice for Southwark residents, local support and hardship fund. Visit the Southwark council website for more information.
  • Victim Support South London
    Support for those affected by crime locally.
    Tel. 020 7277 1433 (Mon-Fri: 9am-5pm)
    Out of hours supportline Tel. 08 08 16 89 111
  • Young Minds
    Helpline for parents concerned about their child’s mental health.
    Tel. 0808 802 5544 (Mon-Fri: 9.30am-4pm)

Steps to Help in a Crisis leaflet

It can be useful to have the above services available on your phone, or offline. You can download our Steps to Help in a Crisis leaflet using the button below: