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Taking the stress out of finding support

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What is the Hub and how can we help?

When you’re worried about your mental wellbeing, it can be hard to know where to start. Sometimes it can feel like there are too many options to choose from, at others, like there aren’t enough. It can be difficult to know exactly what kind of support you might need, where to find it, and how to go about accessing it.

Maybe you just need to talk things through with someone, maybe you need longer-term support, or maybe you just want to join a group, take part in local activities and meet other people who share your interests. Maybe you want to find out more about accessing care and support from the local authority.

We are here to help take the stress out of finding, choosing and receiving support.

Our team can offer you:

Information: We can give you comprehensive information about what organisations, services and activities are available in your community, as well as information and tools to help you manage your own wellbeing.

Navigation: We will take time to talk to you and understand what the problems are. We are here to help you find your way around local services and opportunities, and understand how to get the most from them.

Support: We can provide practical support if you are struggling with day-to-day things like debt, a tenancy, benefits, or loneliness. We’ll talk to you about your goals and aspirations and how we can help you achieve them. We can put you touch with local services and even accompany you to appointments to begin with if you want us to.

Wellbeing Workshops: We offer a programme of workshops that provide information on mental health conditions and can help you to develop skills and tools to improve your health and wellbeing. They are free and open to anyone who lives in Southwark or is registered with a Southwark GP.

Peer Support: Peer Supporters use their own experiences of mental distress to support others towards better wellbeing on a one-to-one basis. All Peer Supporters at the Southwark Wellbeing Hub are volunteers and receive comprehensive training prior to providing support. We also offer group Peer Support through our Self-Management Groups, which focus on coping strategies, managing wellbeing and setting goals.

You can also download an information sheet about our services.

How can I access this support?

You don’t need an appointment. We are really flexible and can work around you. You can drop in and see us at The Hub or one of our pop-up services near you, or we can come and meet you at a place to suit you. You can receive support over the phone or by email as well. We also offer both one-to-one and group support depending on what you prefer.

Worried about someone you know or supporting someone in distress?

We can help you too. We are here for the whole community so we also support the family, friends or carers of people who are experiencing problems with their mental wellbeing. We can help you to find support to cope and put you in touch with others caring for someone in distress. If you need information about where the person you are supporting can get the help they need – we can direct you to the right places and put you in touch with people that can help. Please get in touch and we can talk about what you need.

How can I give feedback about the Hub?

We welcome all feedback to help us improve the service we provide. If you have any complaints, comments or compliments about our service the first step is to contact the Hub and speak to a member of the team, or ask to speak to our Project Manager. You can also view our full complaints, compliments and comments procedure online.

The Southwark Wellbeing Hub is a service commissioned and funded by NHS Southwark Clinical Commissioning Group and Southwark Council.


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