The Sarah Hope Line
The Sarah Hope Line is a service that offers confidential support to people involved in, or affected by, life-changing incidents on the TfL network.
The service covers incidents on all TfL modes of transport.
You are eligible for support if:
- You have been involved in a life-changing incident
- You are the family member of someone involved in a life-changing incident or fatality
- You were a witness to such an incident
You can call The Sarah Hope Line on 0343 222 5678, from Monday to Friday, 08:00 – 18:00. If you need to reach the team outside of these hours, please leave a message and they will call you back as soon as possible. You can also reach the TfL Incident Support Team by email at firstname.lastname@example.org