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Family Lives

Family Lives

Family Lives is a charity with over three decades’ experience helping parents to deal with the changes that are a constant part of family life. Their role is to support parents to achieve the best relationship possible with the children that they care about, as well as supporting parenting professionals. Family Lives provide a 24 hour helpline, extensive advice on their website, live chat services, and information about befriending services and parenting/relationship support groups.

The Family Lives Helpline can be contacted on 0808 800 2222 for advice, information and signposting on any aspect of parenting and family life.

Family Lives offer an Independent Support service in Croydon, Lambeth and Southwark. Independent Supporters can provide information and support to parents/carers of children and young people with special educational needs and disabilities who are being assessed for, or transferring to, an Education, Health and Care Plan (EHC).


Parents of children with SEN or disabilities in Croydon, Lambeth or Southwark
who are being assessed for an EHC plan. Any parents or carers who would like to access advice and information through the helpline.
Use the Family Lives website or helpline to access support and information. For the Independent Support service, use the email address or phone numbers below.
020 3131 3150 (Independent Support service) or 0808 800 2222 (helpline)
parentssupportherts@familylives.org.uk

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Please get in touch to see how we can help.

We are really flexible and can work around you. We can come and meet you, or you can drop in and see us. If you’d rather speak to us over the phone, or send us an email or text – that’s fine too.

Opening hours:  9am – 5pm, Monday to Friday

Drop-in hours:   Mondays, Wednesdays and Fridays, 1pm – 4pm (6 x 30min face-to-face appointments available on these days)

Call:                     0203 751 9684

Text:                    ‘HUB1’ and your query to 82727

Email:                  southwarkhub@together-uk.org

Drop in:               You won’t usually need to make an appointment to come in and see us in the afternoons.

If you want to pop in during the hours of 12pm-4.30pm, just turn up and someone will be there ready to speak to you.

You can visit us at the main Hub here:

Southwark Wellbeing Hub, at Thames Reach Employment Academy, 29 Peckham Road, London, SE5 8UA.

Come to Reception and ask for the Southwark Wellbeing Hub. Someone from our team will then come and meet you.

Closest train stations: Peckham Rye and Denmark Hill
Buses: 12, 36, 171, 345, 436 (Vestry Rd stop)

Our pop-ups:

You don’t need an appointment to visit us at one of our pop-up locations. These locations may change month to month so do come back to find out where we are currently.

 

Dragon Cafe, Crypt of St George the Martyr Church, Borough High St, SE1 1JA
Closest tube station: Borough
Buses: 35, 40, 133, 343, C10 (Borough stop)
Dragon Café is across the street from Borough tube station, and based inside St George the Martyr’s church, in their crypt.

Mondays at 14:00 – 16:00 (this Pop Up is closed during August)

 

T&T2, Surrey Quays Shopping Centre, Redriff Road, London SE16 7LL
Train: Surrey Quays
Bus: 199, 225, 381 (Surrey Quays Shopping Centre)

Mondays at 14:00 – 16:00 (except for the third Monday of each month)

 

The Gardens GP SurgeryThe Gardens, London SE22 9QU
Train: East Dulwich
Bus: 12, 63, 197, 363 (The Gardens stop)
This Pop Up can be used by patients of The Gardens Surgery – appointments can be booked by contacting the surgery.

The third Monday of each month at 15:00 – 17:00 (see Events calendar for dates)

 

Paxton Green Health Centre, 1 Alleyn Park, London SE21 8AU
Train: Gipsy Hill
Bus: 3 (Gipsy Hill stop)
This Pop Up can be used by patients of Paxton Green Group Practice GP Surgery – please contact the surgery to book an appointment.

Tuesdays at 10.00 – 13.00

 

Pembroke House, 80 Tatum Street, London SE17 1QR
Train/Tube: Elephant and Castle
Bus: 42 (Congreve St stop) 21, 53, 63, 168, 172, 363, 453 (Old Kent Road East Street stop)

Every other Tuesday at 11.00 – 13.00 (see Events calendar for dates)

 

East St GP Surgery, 301 East Street, Walworth, London SE17 2SX
Train/Tube: Elephant and Castle
Bus: 42 (Congreve St stop) 21, 53, 63, 168, 172, 363, 453 (Old Kent Road East Street stop)
This Pop Up can be used by patients of East St GP Surgery – please contact the surgery to book an appointment.

Every other Tuesday at 14.00 – 17.00 (see Events calendar for dates)

 

Talfourd Care Leavers’ Hub, 7 Talfourd Place, London SE15 5NW
Train: Peckham Rye
Bus: 12, 36, 136, 171, 343, 345, 436 (Southampton Way)

The first Wednesday of each month at 13.00 – 15.00 (see Events calendar for dates)

 

Lambeth College, Clapham Centre, 45 Clapham Common South Side, London, SW4 9BL
Tube: Clapham Common
Bus: 50, 155, 249, 690 (Elms Road/Windmill on the Common)

The second Wednesday of each month at 12.00 – 15.00 (see Events calendar for dates)

 

Lewisham Southwark College, Waterloo Campus, 25 The Cut, London SE1 8LS
Tube: Southwark
Train: Waterloo East
Bus: 45, 63, 100 (Southwark stop)

Thursdays at 12.00 – 14.00 during term time

 

Blackfriars Settlement, 1 Rushworth Street, London SE1 0RB
Tube: Southwark
Bus: 35, 40, 133, 343, C10 (Southwark Street); 45, 63, 100 (Pocock Street); 344 (Great Suffolk Street); 381, RV1 (Lavington Street)
This Pop Up is run in conjuction with Blackfriars Settlement and Three Cs‘ Well Connected programme.

The first Thursday of each month at 10.00 – 12.00 (see Events calendar for dates)

 

Nunhead Surgery, 58 Nunhead Grove, London SE15 3LY
Train: Nunhead
Bus: 78, P12 (Nunhead Green stop)
When you first arrive at the Nunhead Surgery, present yourself at reception. This Pop Up can be used by patients of Nunhead Surgery – please contact the surgery to book an appointment.

Thursdays at 14:00 – 17:00 (closed on the third Thursday of each month – see Events calendar for details)

 

The Green Nunhead, 5 Nunhead Green, London SE15 3QQ
Train: Nunhead
Bus: 78, P12 (Nunhead Green stop)

The third Thursday of each month at 14:00 – 17:00 (see Events calendar for dates)

 

Inspire Café, The Crypt At St Peters, Liverpool Grove, London SE17 2HH
Tube: Kennington
Bus: 12, 35, 45, 148, 171 (Westmoreland Road stop)

Fridays at 12:00 – 15:00