Norfolk Integrated Housing and Community Support Service

Contact details

Address, phone and email

Norfolk Integrated Housing and Community Support Service,
Suite 8, The Old Church
St Matthew's Road
Tel: 01603 305321
Mobile: 07849 087611

Services offered

Community support
Service User involvement
Tenancy/housing support
Supported Living
Peer Support
Support in the Community

Contract Manager: Sally Forrest

Delivered in partnership with St Martins and Funded by Norfolk County Council and Norfolk & Waveney ICB.

Referrals accepted from: Norfolk and Suffolk NHS Foundation Trust, Norfolk County Council Mental Health Social Service

This service offers peer support, click here to find out more

About the service

The Norfolk Integrated Housing and Community Support Service supports adults (aged over 18) who experience severe and enduring mental distress, including individuals with a range of other life challenges. The service supports people across the whole of Norfolk in supported living and within the community.

How can we help?

The service works with individuals to identify and make changes in a variety of areas of their lives in order to improve their wellbeing. It aims to support people to achieve their goals and to live as independently as possible in their local community. We support people in supported living (located in Norwich, Great Yarmouth and King’s Lynn) and within the community.

We can support people to:

  • Improve their wellbeing and develop self-management skills
  • Develop practical living skills including maintaining a tenancy, cooking and budgeting
  • Access community resources

We offer a variety of support to meet each individual’s needs and circumstances including:

  • Supported living – staffed 24/7
  • Personalised one to one support
  • Connecting with people who have a lived experience of mental health through one to one peer support and peer led groups

For more information about the service and how to make a referrals, please contact us using the details above.

Working at NIHCSS with Senior Recovery Worker Tim Bonfield

Tim Bonfield is a Senior Recovery Worker with NIHCSS who works in the community supporting people experiencing mental distress. In this film he describes how his role is both rewarding and challenging with no two days being the same. The team work closely in collaboration with colleagues and together with supporting professionals from other agencies, especially in crisis situations to get their service users the help they need. Tim describes how life experience has equipped him in his role which calls for him to be resilient, calm under pressure, and understanding and accepting of the people he works with.

Video with Recovery Worker Paul Appleby

Suite 8, The Old Church
St Matthew's Road

Our location