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Local Government Ombudsman

Local Government Ombudsman

The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way – we do not take sides.

About us: Key facts about the Ombudsman
• We make our decisions independently of all government departments, bodies we investigate and politicians.
• We examine complaints without taking sides. We are not consumer champions.
• The Ombudsman is appointed by Her Majesty the Queen.
• We have the same powers as the High Court to obtain information and documents.
• Our decisions are final and cannot be appealed. However, you can challenge them in the High Court if you think our reasoning has a legal flaw.
• We do not have to investigate every complaint received, even if we have the power to do so. For example, we may decide not to investigate if we think the problem you mention has not affected you signficantly.
• Our investigations are private.
• Our findings are published, but people are not identified in the published information.
• We are committed to providing a fair service and spending public money effectively.
• We do not charge for using our service.
• When we find that a body we have investigated has done something wrong, we may recommend how it should put it right.
•Although we cannot make bodies do what we recommend, they are almost always willing to act on what we say.

People that would like to make a complaint about a local government service.
Call our helpline on 0300 061 0614 if you want help with making a complaint. The helpline is open from 8.30am to 5.00pm, Monday to Friday. You can also make your complaint online. See 'Contact us' on the website for details.
0300 061 0614
Online contact form
PO Box 4771

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