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POhWER are a charity that provides information, advocacy and advice services across England, offering direct and local support via Professionals and Volunteers. Their independent, free services reach individuals struggling with particular challenges in their lives. POhWER can help you to use the NHS complaints process, which covers all NHS funded treatment. As well as NHS hospitals, GPs, ambulance services, district nurses and mental health services you can also use the NHS complaints process to complain about your dentist (if they treat you as an NHS patient), a pharmacist (if you had an NHS prescription) or your optician (if the NHS pays for your eye tests and glasses). Also if the NHS paid for you to be treated at a private hospital or pay all or part of someone’s care home fees this is covered by the complaints process.

POhWER are delighted to announce that from the 28th January 2019, they will be delivering a number of advocacy services in the London Borough of Southwark in addition to the Independent Health Complaints Advocacy Service that they currently provide. These include Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Relevant Person’s Paid Representative (RPPR) and Care Act Advocacy.

To find out more about POhWER in Southwark, click here:

People who wish to make a compliant about treatment provided under the NHS or receive advocacy
Call POhWER on the number given below. Alternatively, you can make a referral by using the 'Make a Refrral' button on POhWER's website. There is also an NHS Complaints Advocacy referral form on the Southwark page of POhWER's website,
0300 456 2370 (national number) or 0203 553 5960 (Southwark)
PO Box 14043
B6 9BL

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