Progression TogetherTogether

Evaluating Progression
Together - Our model of personalised
accommodation support

Click here to read the full report

Having suitable accommodation is a major factor in anyone’s recovery from mental distress.

Our model of personalised accommodation based support – Progression Together – is designed to support people to achieve their own goals and progressively move towards living as independently as possible.

As part of our ongoing commitment to continual assessment and improvement of our services, we applied for and were awarded funds from the Department of Health to carry out an independent three-year evaluation of these Progression Together services. The aim was to measure the impact of these services on those who use them and provide evidence of the benefits of personalised support in this setting more widely.

On this page you can discover what our Progression Together services look like, what the evaluation found and how we will be implementing what we have learnt from it. You can also hear directly from people who have noticed improvements in their wellbeing since using our services.

What does a Progression Together service look like?

Progression Together is our model of personalised accommodation based support. The six key elements of a Progression Together service are:

1. Supporting people along a staged pathway from initial intensive residential support to preparing for independence, and ultimately living independently, in their community. At each stage, staff work alongside the individual towards tailored, meaningful goals and ensure these are achieved before moving to the next stage of the process.
2. Giving people increasing levels of responsibility for directing their own support and recovery, introducing appropriate levels of choice and control so that they can set their own goals, decide how they work towards them and with whom. This self-directed support is designed to help them prepare for the transition to using a Personal Budget for their care once living independently.
3. Experienced staff assess the need for additional clinical care, such as psychotherapy or occupational therapy, and support people to access this.
4. We work closely with all the agencies involved in a resident’s care (for example MAPPA or the Community Mental Health Team) throughout their progress towards recovery and independent living to ensure a co-ordinated, informed approach to assessment, support planning and review for every individual.
5. Staff receive the specialist training they need to be confident in supporting people with a wide range of complex needs.
6. Peer supporters, drawing on their own experiences of mental distress, help others towards better mental wellbeing. Genuine, meaningful peer support can help people take huge strides towards better mental health, and is a core part of the service we offer in our Progression Together services.

Here’s what we found

The evaluation gathered data from five Progression Together services over the course of three years. It aimed to assess whether these services were successful in supporting people along the staged pathway from initial intensive residential support, to preparing for independence and ultimately living independently in their community.

Thomas talks us through his journey to recovery

Thomas Ansley, who uses our Cliddesden Road service, tells us how taking up exercise and talking about his feelings helped him to get better after experiencing a breakdown.



The results of this evaluation demonstrate that our Progression Together model leaves people feeling more positive, better able to cope with everyday life and more able to live an independent life in their own community. It also provides evidence of the benefits of using a personalised approach to support people in an accommodation setting more widely.

These findings echo those of another recent evaluation of our personalised community support services. Also undertaken by the Mental Health Foundation, this evaluation found that our approach improved wellbeing and led to improvements in positive lifestyle behaviours.

We are applying what we have learnt from both of these evaluations to continually assess and improve our services. We will also use these pieces of research to champion personalised approaches when working with commissioners and partners, so that as many people as possible have access to services that are proven to increase wellbeing and promote independence.

Following the recommendations made by the Mental Health Foundation, we will:

  • Transform more of our accommodation services to follow the Progression Together model. As we do this we will be using what we have learnt from this evaluation about which elements of the model work really well, as well as those areas that could be improved, in order to continuously improve what we offer.
  • Continue to work with our staff to equip them with the tools and skills they need to deliver the Progression Together model. In doing so, we can ensure consistency in our approach as we further roll out the model.
  • Assess how we can continue to measure individuals’ wellbeing once they have moved into a community setting.

Further reading

Want to learn more about our approach to personalisation?

  • Find out how we applied personalisation to our community services by clicking here.
  • Learn about our full range of personalised mental health services by clicking here.

Blog content

To learn more about the evaluation and what implications it has for the mental health sector, please explore the blog content below:

Find a service

    We provide a range of services to meet the different needs of people with mental health issues

  • Use our service locator to find your nearest service.

Contact us

    If you are interested in commissioning a Together service you can:

  • call us on 020 7780 7300
  • drop us an email at:
  • Or please click here for more information.