Good practice guide to valuing, respecting and supporting service user activity
Posted on 07, August 2017
It is a testament to the strength and commitment of service-users who often volunteer their time to positively influence in so many areas that this good-practice guide has become necessary. Simply put, service-user involvement adds value and our developing ideas and ways of working need to be positively encouraged and truly supported. The local voices of people are gathering strength as we network regionally and begin to participate at a national level. It is the efforts made by local people that need to be acknowledged as the crucial starting-point from which all else will grow. That is why we must get our good practice under way.
The issue of payment for service-users is a thorny one. Together’s Directorate of Service-user Involvement regularly receives requests to assist with the setting up of payment policies, or to clarify how payments should be made to people who are active within the service-user movement. This is an area where there are no simple solutions, given the complexities of the benefits system, employment law and good practice principles – which are often open to interpretation.