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Our national office is operating remotely, for details on how to contact us and general info - Read our coronavirus updates page.

Coronavirus Information

On this page you will find advice and information around the Coronavirus or Covid-19 pandemic – including Together’s approach to the situation and how we’re supporting the people who use our services, as well as useful resources and links to content.

Update – Monday 11 May 2020 – We acknowledge the Prime Minister’s statement on the 10th May outlining the government’s future planning and approach to Covid-19. We have started to prepare our operational response and will look to incorporate the detailed guidance once published, in order to ensure the effective and safe operating of our services.

Our national office

Together’s national office in London is currently closed because of the Covid-19 pandemic. You can still contact our national office on 020 7780 7300 or at contact-us@together-uk.org.

As a result, we can’t be on site to collect post – so wherever possible, please use email to reach us at contact-us@together-uk.org. We appreciate that in some cases posting of hard copy documents is essential. We are working with Royal Mail to ensure post is directed and we can confirm post is still operational for the organisation. We ask though that if you do post items, please bear with us as it may take more time to respond to these due to the alternative arrangements we’re having to make – and as a result, we can’t guarantee receipt or a timely response. If you have any questions, please contact us at contact-us@together-uk.org.

Our services

All of Together’s services are currently still operational. To contact a service directly, please use our Service Finder, or choose a service under Our Services in the menu.

Please note that to protect the safety and wellbeing of our service users and staff during the Covid-19 pandemic, some of our services currently cannot accept visitors or are operating remotely. Some services have also moved from delivering face-to-face support to providing support via phone or online. Please check with services directly to find out how they are currently delivering support.

How we’re supporting people who use Together services

Together staff are doing all that we can to continue to support the people we work alongside. They have been working together, not giving up in the face of difficult and challenging situations and involving the people we work alongside to ensure they are supported in the way they have chosen and need to be at this time. Staff have been giving up their holidays to cover shifts for their colleagues while volunteers are asking what else they can do to offer additional support. Our teams are checking in on colleagues who they know have personal circumstances that are causing concern and staff are spending extra time to listen, hear and respond to the understandable anxieties and distress of the people who use our services. We are working collaboratively with other organisations and agencies to explore sharing resources.

The senior leadership team at Together is acting in every conceivable way we can to ensure our services keep running whilst also looking out for our staff, volunteers and the people we are here to serve. That includes looking out for the community in which our services operate and the other organisations and agencies that we come into contact with. We will do our part to help build resilience and strengthen connectedness.

Health information on coronavirus

The best source for health information on coronavirus is the NHS website which is updated regularly with advice:


www.nhs.uk/conditions/coronavirus-covid-19/

The BBC have also produced a useful page that lists advice  in a simple way:

www.bbc.co.uk/news/health-51711227

If you need specific advice you can visit the NHS 111 online service website to see if you have symptoms of the virus at https://111.nhs.uk/covid-19

In addition to general public advice on coronavirus there is also specific advice for certain groups:

Managing mental health and welllbeing during coronavirus and social distancing

Each and everyone of us is being presented with a new and unprecedented challenge to our mental wellbeing in coping with the changes to our lives brought about by the coronavirus pandemic. This is something none of us have experienced before and it can cause stress and anxiety amongst other emotions whether you have experienced  mental distress previously or not whether that be because of concerns around you health or that of your loved ones or coping with social distancing and lock down measures.

There is a lot to consider and everyone’s experience is different and we see that across the different types of services we provide around England from residential homes, to community support and advocacy services and supporting people in criminal justice settings. A lot of other charities have produced advice and tips on how to manage this but our core principle is service user leadership and we believe in the value of lived experience so we will be compiling a selection of coping strategies and activities from across our organisation people have found useful. These tips may not be relevant for everyone but we hope the variety of them will show different perspectives and hopefully there will be useful elements people can take away. We will publish these tips in the coming weeks.

General tips for looking after your mental wellbeing while at home

Of all the advice we’ve seen online, this was one of the most clear and concise from Sarah Kendrick, psychotherapist for Shout which was on the BBC website:

Be safe and stay connected – Self-isolation doesn’t mean cutting off all communication, in fact, it’s more important than ever to talk and listen, share stories and advice, and stay in touch with the people who matter to you.

Take notice of things that make you feel good – Eating healthy food, keeping moving by going out for walks or exercising can help us to feel good. Notice the beauty outside your window or on a walk around the block, taking time to acknowledge people you see.

Go on an information mini-break – the endless updates from news outlets and people on social media can be completely overwhelming. Pick one trusted source of information and visit it once a day only.

Share how you’re feeling – Talk to loved ones and friends. Talking has the effect of lifting our mood and really helps us to begin to feel more positive if we’re having a tough time.

Keep moving – Find ways to move your body and your mood every day. It’s OK to go for a walk, run or ride your bike, as long as you avoid other people.

Stick to a routine – This sounds dull but it will help you get through each day. Go to sleep and wake up at the same time, eat regularly, shower, change your clothes, get some fresh air, book in video-chats with colleagues or friends, do your chores. Make time for fun!

Find ways to relax and distract – Finding things that help you breathe deeply, consciously setting your worries aside or focusing on the moment to recharge can be helpful. Distracting yourself by watching films or TV programmes, reading or listening to music will help you to set things in context and provide relief from anxious feelings.

Resources with advice on maintaining mental wellbeing during the coronavirus and lockdown

Accessing support for mental health during the coronavirus outbreak

Together services are based around England and you can view these using our service finder. We don’t have an advice line but if you do want to speak to someone directly the following resources are available:

  • Anxiety UK – Phone: 03444 775 774 (Monday to Friday, 9.30am to 10pm; Saturday to Sunday, 10am to 8pm)
  • Mind – Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
  • Samaritans – Phone: 116 123
  • YoungMinds – Phone: Parents’ helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Click here for a more comprehensive list of advice lines.