People that use Together’s services feel involved in their support and in how our services are run, according to a recent survey.
88 people that use our accommodation, community and criminal justice services responded to the survey, carried out by Together’s Quality Improvement team and Service User Involvement Directorate. The survey was designed with input from Together’s National Steering Group — a team of people with lived experience of mental distress. The results revealed that people felt involved in their support and in the work of Together:
- Over 90% said they always have a say in the support they receive.
- Over 85% said their experience of involvement was excellent or very good.
- Over 65% were involved in a group or activity that Together runs.
- Over 85% were involved within Together once a week or more.
Together is committed to the National 4Pi Standards for service user involvement, a framework which allows us to measure, monitor and evaluate our involvement opportunities. By ensuring that our opportunities meet these standards, we can ensure that all of our involvement opportunities nationally are meaningful and beneficial for the individual. The survey revealed positive results in relation to the benefits of our involvement opportunities:
- Over 80% received feedback about the outcome of their involvement.
- 85% understand what their involvement role is, why it is important and it feels meaningful to them.
- Over 80% said that changes are made about the support they receive based on their views and feedback.
Based on the results of this survey, we will be exploring ways to create more involvement opportunities at both a national and local level. We will also equip staff with information and resources to further support involvement within our local services.
For more information about this survey, please contact the Communications Team on 0207 7807 316.
To find out more about Together’s established Service User Involvement Directorate, please visit: www.together-uk.org/about-us/service-user-involvement-directorate/