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Southwark Local Support Team

Southwark Local Support Team

Southwark’s Local Support Team is a service that helps support vulnerable customers to get their full entitlement to welfare benefits manages and administers the Southwark Emergency Support Scheme and the Hardship Fund.


Income Maximisation/Benefits advice

The Local Support income maximisation service offers vulnerable residents of Southwark information, advice and support to claim benefits for themselves and their household.  They can assess clients’ entitlement to welfare benefits, provide better off calculations and help to resolve complex benefit issues for customers.

Customers can make an appointment at one of the Local Support team’s surgeries or, if a customer is housebound or unable to visit us, they can request a visit at home for help with claims and offer advice about all of the extra income and services they may be entitled to.


Southwark Emergency Support Scheme (SESS)

The Local Support Team can help Southwark residents who are on a qualifying benefit and are:

  1. Experiencing an unforeseen circumstance in time of crisis, emergency or disaster and as a result, they are at risk of significant harm or
  2. At risk of having to move out of their home and community and go into care or
  3. Moving back into the community after spending time in an institution, such as a care home or hospital.

Awards for successful claims are normally in the form of goods or services. For example, a customer may qualify for white goods, flooring, bedding, clothing or food.


The Hardship Fund

The Local Support Team can help some of the most vulnerable residents in Southwark who are experiencing severe financial hardship, with an award from the Hardship Fund. Residents who could be supported by the scheme people with disabilities who have seen their benefits reduced as a result of recent government changes.

If you or someone you know, needs our help, please complete the online referral form

Vulnerable Southwark residents who wish to seek advice and support around benefits and income maximisation.
Complete the relevant online referral form using the links above, or call the Local Support Team on the numbers given below.
020 7525 2434

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Please get in touch to see how we can help.

We are really flexible and can work around you. We can come and meet you, or you can drop in and see us. If you’d rather speak to us over the phone, or send us an email or text – that’s fine too.

Opening hours:  9am – 5pm, Monday to Friday

Drop-in hours:   Mondays, Wednesdays and Fridays, 1pm – 4pm (6 x 30min face-to-face appointments available on these days)

Call:                     0203 751 9684

Text:                    ‘HUB1’ and your query to 82727


Drop in:               You won’t usually need to make an appointment to come in and see us in the afternoons.

If you want to pop in during the hours of 12pm-4.30pm, just turn up and someone will be there ready to speak to you.

You can visit us at the main Hub here:

Southwark Wellbeing Hub, at Thames Reach Employment Academy, 29 Peckham Road, London, SE5 8UA.

Come to Reception and ask for the Southwark Wellbeing Hub. Someone from our team will then come and meet you.

Closest train stations: Peckham Rye and Denmark Hill
Buses: 12, 36, 171, 345, 436 (Vestry Rd stop)

Our pop-ups:

You don’t need an appointment to visit us at one of our pop-up locations. These locations may change month to month so do come back to find out where we are currently.


Dragon Cafe, Crypt of St George the Martyr Church, Borough High St, SE1 1JA
Closest tube station: Borough
Buses: 35, 40, 133, 343, C10 (Borough stop)
Dragon Café is across the street from Borough tube station, and based inside St George the Martyr’s church, in their crypt.

Mondays at 14:00 – 16:00 (this Pop Up is closed during January)


Pembroke House, 80 Tatum Street, London SE17 1QR
Train/Tube: Elephant and Castle
Bus: 42 (Congreve St stop) 21, 53, 63, 168, 172, 363, 453 (Old Kent Road East Street stop)

Every  Tuesday at 11.00 – 13.00 (see Events calendar for dates)


Blackfriars Settlement, 1 Rushworth Street, London SE1 0RB
Tube: Southwark
Bus: 35, 40, 133, 343, C10 (Southwark Street); 45, 63, 100 (Pocock Street); 344 (Great Suffolk Street); 381, RV1 (Lavington Street)
This Pop Up is run in conjuction with Blackfriars Settlement and Three Cs‘ Well Connected programme.

The first Thursday of each month at 10.00 – 12.00 (see Events calendar for dates)

Nunhead Surgery, 58 Nunhead Grove, London SE15 3LY
Train: Nunhead
Bus: 78, P12 (Nunhead Green stop)
When you first arrive at the Nunhead Surgery, present yourself at reception. This Pop Up can be used by patients of Nunhead Surgery – please contact the surgery to book an appointment.

Thursdays at 14:00 – 17:00 (closed on the third Thursday of each month – see Events calendar for details)


Inspire Café, The Crypt At St Peters, Liverpool Grove, London SE17 2HH
Tube: Kennington
Bus: 12, 35, 45, 148, 171 (Westmoreland Road stop)

Fridays at 12:00 – 15:00