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TfL Travel Mentoring Scheme

TfL Travel Mentoring Scheme

A free travel mentoring service that helps people to start using public transport.

They offer:

  • advice on planning a journey using an accessible route
  • the support of a mentor, who can come with you for your first few journeys to help you gain confidence and become an independent traveler
  • assistance to people who wish to use mobility scooters and other mobility aids on London’s bus services

Mentoring is free of charge and can be provided Monday to Friday from 08:00-18:00.

To find out more about the mobility recognition scheme, see here.


People who need help and support to start using public transport.
You can find out more via email and phone.
020 3054 4361
travelmentor@tfl.gov.uk
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