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POhWER are a charity that provides information, advocacy and advice services across England, offering direct and local support via Professionals and Volunteers. Their independent, free services reach individuals struggling with particular challenges in their lives.

In Southwark, POhWER offer Independent Health Complaints Advocacy for people who wish to make a complaint about treatment provided under the NHS. Independent Health Complaints Advocacy is free, independent of the NHS and confidential.

POhWER can help you to use the NHS complaints process, which covers all NHS funded treatment. As well as NHS hospitals, GPs, ambulance services, district nurses and mental health services you can also use the NHS complaints process to complain about your dentist (if they treat you as an NHS patient), a pharmacist (if you had an NHS prescription) or your optician (if the NHS pays for your eye tests and glasses). Also if the NHS paid for you to be treated at a private hospital or pay all or part of someone’s care home fees this is covered by the complaints process.

People who wish to make a compliant about treatment provided under the NHS.
Call POhWER on the number given below. Alternatively, you can make a referral by using the 'Make a Refrral' button on POhWER's website. There is also an NHS Complaints Advocacy referral form on the Southwark page of POhWER's website,
0300 456 2370 (national number) or 0203 553 5960 (Southwark)
PO Box 14043
B6 9BL

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