POhWER are a charity that provides information, advocacy and advice services across England, offering direct and local support via Professionals and Volunteers. Their independent, free services reach individuals struggling with particular challenges in their lives.
In Southwark, POhWER offer Independent Health Complaints Advocacy for people who wish to make a complaint about treatment provided under the NHS. Independent Health Complaints Advocacy is free, independent of the NHS and confidential.
POhWER can help you to use the NHS complaints process, which covers all NHS funded treatment. As well as NHS hospitals, GPs, ambulance services, district nurses and mental health services you can also use the NHS complaints process to complain about your dentist (if they treat you as an NHS patient), a pharmacist (if you had an NHS prescription) or your optician (if the NHS pays for your eye tests and glasses). Also if the NHS paid for you to be treated at a private hospital or pay all or part of someone’s care home fees this is covered by the complaints process.