Project Manager: Samantha Durrant
Operations and Development Manager: Justine Pearce
Referrals accepted from:
Local mental health services, emergency services (North Yorkshire Police, Yorkshire Ambulance and Yorkshire Fire Service) and local voluntary sector organisations.
Our partners in running this service:
The service is delivered by Together in collaboration with the LankellyChase Foundation, Vale of York Clinical Commissioning Group (CCG), City of York Council (CYC), Tees, Esk and Wear Valleys NHS Foundation Trust, North Yorkshire Police and other critical health and social care partners.
Who is the service for?
York Pathways offers free, personalised, one-to-one support to adults (aged 18-65) experiencing mental distress who are at risk of, or in frequent contact with police and emergency services. We work with individuals across all levels of mental health need and complexity. This includes working with people who have complex needs, such as substance misuse issues or a history of offending. A formal clinical diagnosis is not necessary.
We also offer case consultations to other services already working with individuals who need this kind of support.
How can we help?
Individuals will be offered an informal, holistic assessment during which we will take the time to understand the difficult things going on in their life and what is causing them the most distress. We will explore with each person which issues they want to tackle first, as well as their longer term goals and aspirations, and how we can work with them to set about addressing and achieving these.
Each person using the service will be allocated a Pathways worker who will offer them both emotional and practical support to:
- Better understand and manage their emotions and any behaviours that may be contributing to their distress
- Develop coping skills through building confidence and awareness, learn how to problem solve, get their point of view across to others and seek help when they need it
- Strengthen and improve their relationships and build informal networks of support e.g. friendships, social activities and community groups
- Address any specific concerns that are causing them distress such as money troubles, housing worries, family and relationship problems, drug and alcohol issues
- Engage with other local services that can help now and in the longer term if needed. e.g. employment, housing, substance misuse services
- Map out a tool-kit of personal resources, incorporating all the tools they have developed whilst using our service so that they can use them to cope in future if things get difficult again
- Reduce contact with police and emergency services or the chance of getting into trouble with the law due to not being able to get the help they need
How long can people use the service for?
Depending an individual’s personal requirements and what they feel they need, we offer up to 4 hours support per week. We can work with people for any length of time, whether this be 2 weeks, 6 months or longer.
When and how can people access support?
The service is available 7 days a week, and open until 8pm on a Tuesday and Thursday evening. However, we can be flexible dependent on need.
Our workers can come and see people at their homes or in their local community. Otherwise people can come to our offices if that’s easier for them.
People can access support face-to-face or over the phone, depending on what they prefer.
How can I make a referral?
If you would like to refer someone you are supporting, please get in touch. We will speak with you to find out a bit more about your client, and if we think we can help, we will arrange an informal assessment.