Norfolk Floating Support Service

Norfolk Floating Support Service

Norfolk Floating Support Service
Suite B, Sapphire House,
Roundtree Way,
Norwich, Norfolk.
Tel: . 01603 485095
Mobile: 07894 595305
Services offered:
  • Community support
    • Outreach
    • Peer support
    • Service User involvement
    • Tenancy/housing support

Contract Manager: Andrew Coyte-Mckenzie
Peer Support Coordinator: 
Mick Farley
Our partners in running this service: Norfolk County Council. The service is funded by: South, North, West, Norwich and Great Yarmouth & Waveney Clinical Commissioning Groups
Referrals accepted from: Any statuary or voluntary sector organisation (eg  Norfolk and Suffolk NHS Foundation Trust, local housing providers, GPs, Norfolk Recovery Partnership).
About the service

The Norfolk Floating Support Service provides support to adults (aged over 18) with mental health needs – including individuals with severe mental health problems and complex needs – to access and maintain accommodation. The service is available across the whole of Norfolk.

How can we help?

The service works with individuals to identify and make changes in a variety of areas of their lives in order to improve their wellbeing. It aims to support people to live as independently as possible in their local community. We can support people to:

  • Set up and maintain a home
  • Live independently
  • Access community resources
  • Improve their wellbeing

We can also provide advice and signposting to other local services.

The service is available 5 days a week and we can come and see people at their home or in their local community.

A survey of those using the service undertaken in July 2016 found that:

  • 100% of respondents felt that they are treated with dignity and respect
  • 95% were very likely or likely to recommend us to someone else struggling with mental health
  • 80% have achieved or are on the road to achieving their goals

Information on eligibility, priority and referral pathways can be found here.

Professionals can refer to us directly by using this form. Please read our eligibility criteria and obtain the consent of the potential service user before making a referral. Completed forms should be emailed to or posted to the above address.