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Together, UK Mental Health Charity working alongside each person with mental health issues on their journey towards greater wellbeing. Trusted experts in service user involvement

Our vision, mission and values

is to create a world where each individual can play their part in breaking down the barriers that exist through ignorance and lack of understanding, and live their life without prejudice.

Our mission...

...is to be trusted for our expertise in service user involvement.

  • We will value and encourage our service users’ contribution to every aspect of our work, working alongside them as they lead their journey towards greater wellbeing.
  • We will demonstrate that user involvement works to improve people’s mental health whatever their life situation, and no matter how severely affected.

Our values

Individual centred and holistic

We will always take people as they are, seeing beyond their diagnosis. When we support people, we take into account every aspect of their lives. We aim to support social, emotional, physical, spiritual and economic wellbeing.

Choice

We will adapt to reflect people’s changing circumstances, knowing that the quality of the journey to wellbeing is what’s important. People’s hopes, aspirations and ideas influence all our work and determine our future – we will do our best to meet individual needs, traditional or innovative, whatever is particularly helpful.

Working alongside

Everyone needs to feel able to cope with everyday life to enjoy a feeling of personal wellbeing, which is rarely the same for two people. However, we know that anyone can experience mental distress at some point in life, severely, enduringly or temporarily. Our aim is to work with each individual to help them through the period of their distress to achieve a feeling of wellbeing.

Listening, learning and adapting

We embrace the specific expertise brought by people who use mental health services and will embed their voice into the way we work, always adapting our decisions to meet their best interests. We will listen to all our stakeholders and translate best practice into action.

Valuing and involving

Everyone is important to us, those who work for us and use our services, people in local communities, supporters and carers, and those who work in partnership with us. We value difference and want everyone to be treated with personal dignity and respect, free from discrimination or harassment. We believe everyone has a positive contribution to make to wider society and we encourage those who have experienced mental distress to take their rightful place.

Quality

We aim for high standards in all we do. This means that our business will be conducted with openness, honesty and accountability. We aim to be efficient and effective.

Future positive

We believe that everyone has the potential to achieve personal fulfilment and an improved quality of life. Mental distress can be heartbreaking and life altering, which makes it so important to appreciate and enjoy those things that bring happiness. We celebrate courage and achievement. We expect life to get better.